Velio brings calling, queues, dashboards, call recording and reporting together in one platform. Integrated with your Nextcloud workplace, or entirely on its own — set up and managed without a telephony specialist.
The same foundation — queues, routing, real-time overview — works just as well for a contact center with multiple agents as for a single operator console keeping watch over everything.
Queues, IVR and routing across a team, with real-time dashboards for the supervisor and historical reporting afterwards.
Oversee and handle every incoming line, status and call from a single screen — without needing a whole team to do it.
"Set up a queue, IVR and team step by step — yourself, in a few minutes."
The Lite Builder guides you through every step: from team and staffing to queue strategy and opening hours. No scripts, no separate configuration files — just a clear sequence that makes sense.
One workspace to make calls and help people. One dashboard to see how the team is doing — live, without needing to refresh.
Make calls, transfer and wrap up — in one clear screen.
Wait time, service level and agent status per team, in real time.
"Not: which metrics do you want to tick. But: what do you want to know?"
Pick the subject — a contact center, a queue or a person — and the matching numbers are ready for you. No list of loose components to assemble a report from yourself.
What gets counted matters more. Service level and abandoned calls are measured only over the calls that actually reached the queue. Someone helped by the menu, or who ran into a closed message, never waited for anyone — so they don't belong in a reachability figure.
"Recording is the easy part. It's what you're allowed to do with that file afterwards."
Recording is switched on or off per contact center, with an announcement before anything is captured. If the caller objects, the recording stops and what was captured disappears. The agent handles that with one button, mid-conversation.
Transferring changes nothing about the agreement: if the call was being recorded it stays that way — and if it wasn't, no recording starts at the next colleague either.
"Your recordings and voicemail on a Nextcloud you manage yourself — under your own control. Choose per component."
By default, recordings and voicemail live on the Velio server. Prefer them on storage you hold yourself? Connect your own Nextcloud — with your own backups and your own retention policy.
Every recording is always written locally first and only then moved to your Nextcloud. If Nextcloud is temporarily unavailable, the recording waits and nothing is lost. Spoken announcements and menus always stay local — they play live during a call.
Developed, hosted and maintained from the Netherlands.
SIP, WebRTC and OIDC — no closed, proprietary protocols.
Your data and configuration stay portable, not locked in.
New improvements every week, driven directly by real-world use.
Multi-factor authentication and a full audit trail, included by default.
Velio isn't meant to be an isolated system. OIDC lets you sign in with your existing identity, directory search keeps colleagues in sync, and presence status stays aligned — so your contact center connects to the workplace you already use, instead of sitting next to it as a separate system.
With Nextcloud, we're working toward that same idea: a digital workplace hosted in Europe, built with software developed in Europe.
No sales pitch about what's coming someday — a clear picture of what works now, and what we're working on.
Let us know — we reply in person, not automatically.